Refund & Hygiene Seal Policy

1. Hygiene Seal & Safety Standards

Due to strict cosmetic safety regulations, skin-contact hygiene protocols, and the high-grade concentration of our perfume oils (35% Extrait), opened, unsealed, or sprayed perfume flacons and attar vials cannot be accepted for return or refund once the tamper-evident luxury gold wax seal or outer cellophane wrap has been breached.

2. Eligibility for Returns & Exchanges

You are fully eligible for a replacement or store credit if:

• The product arrived damaged, leaked, or broken during courier transit.
• An incorrect item or volume was delivered compared to your order confirmation.
• The outer box remains completely unopened with the tamper-evident seal 100% intact, and you contact us within 7 days of delivery.

3. Transit Damage Claim Procedure

In the rare event of transit damage, please record a quick 10-second unboxing video or take 2 clear photographs of the damaged parcel and WhatsApp them to our concierge at +91 88618 62185 within 48 hours of receipt. Our team will immediately dispatch a fresh replacement bottle at zero cost to you.

4. Refund Disbursal Timelines

Approved refunds are credited back to the original source method (UPI, Debit/Credit Card, NetBanking) within 3 to 5 business days after our warehouse inspects the returned parcel.